Refunds

Understand how refunds work when you need to cancel a ticket or if an event is canceled.

Request a refund (as an attendee)

If you need to cancel your registration:

1. Go to My tickets
2. Find the event you want to cancel
3. Click Cancel registration or Request refund
4. Optionally, add a note explaining why
5. Click Confirm

Your refund request is sent to the host. They'll either approve or decline it.

Refund decisions (as a host)

When an attendee requests a refund:

1. Go to your event dashboard
2. Look for Refund requests or Pending refunds
3. Review each request (the attendee's note helps context)
4. Click Approve or Decline

Approved: The attendee gets a refund. It goes back to their original payment method in 3–5 business days.

Declined: The attendee stays registered. Let them know why if possible.

Automatic refunds

Refunds happen automatically in these situations:

Event canceled - Everyone registered gets a full refund. Refunds are processed in the background after cancellation.

Approval rejected - If approval is required and you decline someone's registration, they're automatically refunded.

Auto-approve enabled - If the host enables auto-approve in their refund settings, refund requests are processed immediately without manual review.

Waitlist promotion - When a refund frees up a spot and the ticket type has a waitlist, the next person in line is automatically promoted and confirmed. For paid tickets, their payment is captured at that point.

Refund timing

• Auto-approved refunds: Processed immediately
• Manual refunds: Processed once the host approves
• Bank processing: 3–5 business days to appear in their account

Refund status depends on the attendee's bank, not Eventship.

Refund amounts

When an attendee requests a refund, the refund amount is the ticket price minus processing fees. Processing fees are not refunded for attendee-initiated cancellations.

When a host cancels an event, attendees receive a full refund of everything they paid.

Refund settings (hosts)

Hosts can configure refund policies per event:

• Allow refunds - Whether attendees can request refunds at all
• Refund window - How many hours before the event refunds are allowed (e.g., 2 hours before)
• Auto-approve - Automatically approve refund requests without manual review
• Reopen refunded tickets - Make refunded ticket slots available for others to purchase

Non-refundable tickets

As a host, you can disable refunds for your event. Let attendees know upfront in your event description.

Tips

• Be transparent about your refund policy
• Respond to refund requests quickly
• Common reasons to decline: events are non-refundable, ticket already used, outside refund window
• For cancellations or emergencies, consider approving refunds—goodwill goes a long way