Refunds

Understand how refunds work when you need to cancel a ticket or if an event is canceled.

Request a refund (as an attendee)

If you need to cancel your registration:

1. Go to My tickets
2. Find the event you want to cancel
3. Click Cancel registration or Request refund
4. Optionally, add a note explaining why
5. Click Confirm

Your refund request is sent to the host. They'll either approve or decline it.

Refund decisions (as a host)

When an attendee requests a refund:

1. Open your event and click Manage event
2. Under Guests, click Review refund requests
3. Review each request (the attendee's note helps context)
4. Click Approve or Decline

Approved: The attendee gets a refund. It goes back to their original payment method in 5–10 business days.

Declined: The attendee stays registered. Let them know why if possible.

Refund a guest yourself (as a host)

You do not need to wait for a request. From the guest list, click the guest's name, then click Issue refund to send money back without changing their ticket, or Cancel registration to refund them and remove them from the event. This works at any time, including after your refund window closes. See Refund a guest for the steps.

Automatic refunds

Refunds happen automatically in these situations:

Event canceled - Everyone registered gets a full refund. Refunds are processed in the background after cancellation.

Approval rejected - If approval is required and you decline someone's registration, they're automatically refunded.

Auto-approve enabled - If the host enables auto-approve in their refund settings, refund requests are processed immediately without manual review.

Waitlist promotion - When a refund frees up a spot and the ticket type has a waitlist, the next person in line is automatically promoted and confirmed. For paid tickets, their payment is captured at that point.

Refund timing

• Auto-approved refunds: Processed immediately
• Manual refunds: Processed once the host approves
• Bank processing: 5–10 business days to appear in their account

Refund status depends on the attendee's bank, not Eventship.

Refund amounts

When an attendee requests a refund, the refund amount is the ticket price minus processing fees. Processing fees are not refunded for attendee-initiated cancellations.

When a host cancels an event, attendees receive a full refund of everything they paid.

Refund settings (hosts)

Hosts can configure refund policies per event:

• Allow refunds - Whether attendees can request refunds at all
• Refund window - How many hours before the event attendees can request a refund (e.g., 2 hours before). It limits requests only. You can still refund a guest yourself after it closes
• Auto-approve - Automatically approve refund requests without manual review
• Reopen refunded tickets - Make refunded ticket slots available for others to purchase

Non-refundable tickets

As a host, you can disable refunds for your event. Let attendees know upfront in your event description.

Tips

• Be transparent about your refund policy
• Respond to refund requests quickly
• Common reasons to decline: events are non-refundable, ticket already used, outside refund window
• For cancellations or emergencies, consider approving refunds—goodwill goes a long way