How payments work

Here's how payments flow when you sell tickets on Eventship.

Payment processing

Eventship uses Stripe, a trusted payment processor, to securely handle all payments.

When someone buys a ticket:

1. They enter their card information at checkout
2. Stripe securely processes the payment
3. The payment goes into a Stripe account
4. Eventship takes a platform fee
5. The rest goes to the host

All payment information is encrypted and secure. We never see your credit card details.

Host payouts

Hosts need a Stripe account to receive payouts. If you're hosting paid events:

1. Connect your Stripe account to Eventship
2. Payouts go directly to your bank account
3. Payouts happen automatically on a schedule Stripe sets

Platform fees

Eventship charges a small platform fee on paid tickets, plus Stripe's payment processing fee. Attendees see the full price breakdown at checkout—no hidden fees.

Hosts can choose to absorb fees (attendees pay exactly the listed price) or pass fees to the attendee (fees are added at checkout). Configure this per ticket type in your event settings.

Free events

Free events don't have fees. Anyone can register without paying.

Refunds

If someone cancels their ticket:

• For approved refund requests: money goes back to their original payment method
• Processing usually takes 3–5 business days
• For attendee-initiated cancellations, processing fees are not refunded

If you cancel the event, all attendees are automatically refunded in full.

What about failed payments?

If a payment fails:

• The attendee is notified
• They can update their payment method and try again
• If they don't update it, their registration may be canceled (depending on approval status)

Questions?

As an attendee, contact the host if you have questions about a charge.

As a host, check your Stripe account for detailed payment and payout reports.

Tips

• Stripe is PCI-DSS Level 1 certified (the highest security standard)
• Payment is final once processed
• Keep your Stripe account updated to avoid payout delays
• You can adjust prices and add/remove ticket types (refunds apply to price changes)