Send a sponsor an invoice

If a sponsor agreed to buy a package but doesn't want to pay by card on the self-service checkout, you can generate a Stripe invoice and collect payment that way. This is useful for larger sponsors that require an invoice for their AP team, want to pay by bank transfer, or need net-30 terms.

Before you start

You need:

• A connected Stripe account on your host profile (the same one used for ticket sales)
• A sponsorship package already created on the event
• The sponsor's company name and, optionally, their email address

If you haven't connected Stripe yet, open your host settings and finish the Stripe Connect flow first.

Generate the invoice

1. Open the event and click Manage
2. Under Sponsors, click Send invoice
3. Pick the sponsorship package
4. Enter the sponsor's company name and email
5. Choose a due date (Stripe defaults to 30 days from today)
6. Decide whether Stripe should email the invoice directly, or whether you want the hosted invoice link to share yourself

Click Create invoice. We create the invoice on your connected Stripe account, so payouts flow to you just like ticket sales.

How delivery works

• Email the invoice directly — if you provided an email and turned on "send email", Stripe sends a branded invoice email with a pay-now link. The sponsor can pay by card or any payment method you've enabled in Stripe.
• You share the link — if you'd rather handle outreach yourself, you'll get a hosted invoice URL and PDF you can drop into an email or a message thread.

Either way, the sponsor pays through Stripe's hosted page — no sensitive card details ever touch your inbox.

What happens when they pay

The moment the invoice is paid:

• The sponsorship purchase is marked confirmed
• The package's sold count goes up and inventory is locked in
• The sponsor gets the normal confirmation email
• You get a notification, and the sponsor shows up in the Sponsors list like any other paying sponsor

Platform fees are taken automatically via Stripe's application fee — same rate as card checkout.

View and manage invoices

From Manage event > Sponsors > Sponsor invoices, you'll see every invoice you've generated for this event:

• Status (open, paid, void, uncollectible)
• Amount and due date
• Copy link — quickly grab the hosted invoice URL or PDF
• Void — if the sponsor backed out, void the invoice. This releases the inventory hold so the package goes back on sale. Paid invoices cannot be voided — refund them instead.

When to void vs refund

• Void an invoice that hasn't been paid yet. No money has moved, so voiding just cancels the request and frees up the package slot.
• Refund an invoice that's already been paid. Issue the refund from Stripe, and the sponsorship will be cancelled.

Tips

• Always double-check the email address — Stripe sends the invoice the moment you click create.
• Use the "send email" option for professional sponsors who expect an invoice email trail; use "share link myself" when you're mid-conversation with someone on Slack or DMs.
• If a sponsor keeps forgetting to pay, resend the hosted invoice URL — it stays live until the invoice is paid or voided.
• Platform fees apply the same way as checkout, so the sponsor's total matches what they'd pay self-service.