Michelle Heffron
Principal product designer
With a foundation in cognitive science and human-computer interaction and 20 years doing research, product strategy, and design, Michelle Heffron focuses deciding what's actually worth building, and why. She's crafting a voice AI agent that helps social service and government agencies serve their communities, and she works as a Principal product designer on their AI-enabled connected care platform. In both roles, that means building systems that earn the trust to be used by the people who'll actually rely on them.